FAQS

General

  • We are committed to ethical trade, working closely with our manufacturing partners to ensure health, safety and social compliance while using sustainable materials wherever possible.

  • In the first instance, we suggest that you go to your junk mail folder to check if the e-mail is there. For customers who are using email/spam filtering, please "whitelist" the SoccerSuckers™ domain name (@soccersuckers.com) to protect future emails from being rejected or sent to a junk mail folder. If you still can’t find the email then please just drop us an email to hello@soccersuckers.com detailing your purchase and we’ll look into the matter for you.

  • No problem. Just drop an email to hello@soccersuckers.com and we’ll get it sorted. NB. For security reasons, we may require some additional information from you just to verify your details.

  • We’re unable to change your password for you, but after clicking the link on the homepage, you can click Forgot Password? to send yourself a password reset email. This link expires after 24 hours.

Orders

  • For any changes or amendments to your order, please contact us at hello@soccersuckers.com with the subject line of CHANGE ORDER REQUEST and we will do our best to help, where possible.

  • If you wish to cancel your order, please email us at hello@soccersuckers.com with the subject line of CANCEL ORDER REQUEST. Please provide full details of the item purchased, including an order reference number, along with your name and address. Please note that we may not be able to cancel the order if the process has commenced.

  • For SoccerSuckers™, the security of online purchase is paramount. All transactions are performed through the strictest of secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the entity.

Shipping and Handling

  • Subject to stock availability, we aim to despatch your order within 7 days of receiving your order & payment. You will receive a confirmation email, which will also include an estimated delivery date. You will receive a further email update when you item has been dispatched.

  • All orders supplied within the UK are inclusive of VAT. All orders supplied outside the UK will be subject to local duties and tax, payable by the customer.

  • Shipping costs vary dependent on order quantity, where in the world you are located, and the weight of the product purchased. These costs are however detailed prior to checkout on our website.

  • In the event that you have selected the wrong delivery address, please contact us immediately, providing the following information

    • Order confirmation number

    • Email address used to make the transaction

    • Full name

    • New delivery address

    We will try our best to get this actioned and will confirm accordingly.

  • We can deliver worldwide, for shipping options please contact us hello@soccersuckers.com

Returns, Exchanges & Refunds

  • Every SoccerSuckers™ item is handled with the utmost care however, we appreciate that on occasions an item may be damaged in transit. If, on delivery, your item has been affected, please email us within 24 hours,  at hello@soccersuckers.com providing the following details:

    • Name and address

    • Order reference number

    • A description of the damage

    • A photo and/or video clip of the damaged item

    Please do not return any faulty items before receiving further information from our Customer Care Team.